Shipping Policy

This policy applies to all orders placed on deadairstudio.com. Orders are fulfilled from our warehouse in Newark, New Jersey, United States.

1. Order processing

Orders are picked and packed in 1–2 business days. Orders placed after 12:00 PM ET on a business day, or on a weekend or US federal holiday, begin processing the next business day. You will receive a tracking number by email as soon as the label is generated.

During a product drop or a sale, processing may take up to 3 business days. We will post a notice on the site when this applies.

2. United States rates

• Standard shipping — 3–5 business days after dispatch. $6.95. Free on orders of $75.00 or more (after discounts, before tax).
• Express shipping — 1–2 business days after dispatch. $18.00. Cut-off is 12:00 PM ET.
• Alaska, Hawaii, Puerto Rico — 5–8 business days. $12.00.

Free shipping applies to the merchandise subtotal. If a return brings an order below the $75.00 threshold, the original shipping cost may be deducted from the refund.

3. International rates

• Canada — 5–8 business days. $14.00. Duties and taxes are prepaid at checkout where supported; otherwise they are collected by the carrier on delivery.
• United Kingdom and EU — 6–10 business days. $22.00. Import VAT and duties are the responsibility of the recipient unless prepaid at checkout.
• Australia and New Zealand — 8–12 business days. $26.00.

We ship to 34 countries. If your country is not available at checkout, email help@deadairstudio.com and we will quote you directly.

4. Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties, taxes and customs fees levied by the destination country. These charges are not included in our prices unless explicitly marked as prepaid at checkout, and they are the responsibility of the recipient. We cannot predict the amount and cannot reimburse charges once assessed.

If a parcel is refused at customs, the carrier will return it to us and we will refund the merchandise value less the original outbound shipping cost and any return freight we are charged.

5. Tracking

A tracking link is emailed when your order ships. Tracking can take 24–48 hours to show movement, and international tracking may stop updating while a parcel is in customs. If tracking has not updated in 7 business days, contact us and we will open a trace with the carrier.

6. Lost, stolen or delayed parcels

If a parcel is marked delivered but you did not receive it, check with neighbours and your building's mailroom, then file a claim with the carrier. Contact us within 14 days of the marked delivery date and we will help with the claim.

We are responsible for your order until it is delivered to the address you supplied. If the carrier confirms the parcel was lost in transit, we will ship a replacement or refund you in full.

We are not responsible for orders shipped to an address entered incorrectly at checkout. If an order is returned to us as undeliverable, we will contact you to arrange reshipment at your cost.

7. Address changes

Email us within 2 hours of ordering to change a shipping address. Once a label is generated we cannot redirect an order; you would need to wait for delivery and arrange a return.